Frequently Asked Questions
How do I search for products?
You can search for products by typing the name or a keyword in the Search Bar located at the top of each page. Using a general description is recommended. Using more keywords will narrow your search results. If you see a product that interests you, click on either the product name or the product image to discover more about it.
How are shipping costs determined?
Shipping costs vary depending on the method of shipment (air, sea, or land) and the weight or volume of the product. Rates differ among shipping carriers, so we recommend comparing them to find the most cost-effective option. For specific inquiries about shipping costs, please contact us directly.
What is Buyer Protection?
Buyer Protection is a suite of assurances we provide to ensure a safe and reliable shopping experience on our website. You are protected under Buyer Protection if:
- The item you ordered did not arrive within the guaranteed time frame.
- The item you received was not as described.
- The item was promised to be genuine but turned out to be counterfeit.
Feel free to contact us with any further questions or concerns!