Order Cancellation
You may cancel any order before it has shipped. If you have already paid for your order and wish to cancel or make changes, please contact us within 12 hours of your purchase.
Refunds
Your satisfaction is our top priority. We are dedicated to ensuring you have a confident shopping experience, which is why we offer comprehensive satisfaction guarantees:
- Full Refund: If you do not receive your order.
- Timely Delivery Refund: If your order does not arrive within the promised delivery period of 45 business days (excluding 2-5 business days for processing).
- Item as Described Refund: Full or partial refund if the item is not as described.
Exceptions: No refunds will be issued if:
- The order does not arrive due to incorrect shipping details provided by you.
- The order is delayed by external factors outside our control, such as customs clearance issues or natural disasters.
60-Day Money-Back Guarantee
All products come with a 60-day money-back guarantee. If you’re not happy with your purchase, you can request a refund by contacting us at [email protected]. We will refund the purchase price, no questions asked.
Easy Returns
If you are not satisfied with your purchase for any reason, you may return it for a replacement or refund. Returns must be initiated at your expense. Please contact us before returning any items; we will provide the necessary instructions and authorization. We aim to provide the best solutions to ensure your satisfaction. Do not return items without our prior approval.
For more assistance, please contact our customer support team. We are here to help!